Warehouse Supervisor - 12 Month FTC (Tech Returns)

The Company

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.


The Role

We are looking for a Warehouse Supervisor, FTC (maternity cover) to oversee the effective running of the Technical Returns operation at our Wellingborough site (NN8 6BS). The successful candidate will be responsible for the day-to-day management and supervision within the Samsung contract, including resource and performance management to ensure the customers’ expectations and SLAs are met. This is a fully onsite role, with the FTC contract anticipated to be for 12-months.

The working hours are Monday – Friday 8:00 - 16:00 and the role will offer a salary or £34,569.68 per annum (pro-rata).


The Benefits

- 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year (pro-rata)
- Employee Referral Scheme
- Critical Illness Cover
- Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
- On Site Mental health First Aiders
- Employee benefits i.e., Free eye test*, up to 25% off gym membership, high street vouchers
- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service, Health Cash Plan, Karo Health.
- Tailored development and career opportunities


Key Responsibilities

- Ensure the effective operation of the warehouse including resource management and task allocation, taking a hands-on approach to work as necessary.
- Ensure inbound stock is safely unloaded, receipted and discrepancies reported in a timely manner according to company procedures.
- Ensure all goods are handled in the correct manner to keep damage to product to a minimum.
- Ensure all manual handling techniques are followed to prevent injury and harm.
- Ensure all team members receive appropriate training and development, mentoring and support, as necessary.
- Ensure all health and safety procedures are adhered to, including PPE and SSoW, taking appropriate action where procedures are not being adhered to or could be improved.
- Host operational morning meeting, providing updates and direction to the wider team.
- Oversee the High Value Returns Team, ensuring KPI’s, SLA’s and customer requirements are met.
- Ensure contract SWI’s and SSoW’s are continuously reviewed and updated.
- Focus on the implementation, continuous monitoring and development of 5S, Y.E.S and Kaizen
- Ensure all company procedures are adhered to, including absence, performance, standards of behaviour, taking due consideration of company values.
- Ensure all team members are aware of key outcomes, business processes, & expectations.
- Ensure any concerns, issues or variances to instructions are immediately communicated to the team and, when relevant, line manager to allow appropriate action to be taken at the earliest opportunity.

Key Requirements

- Proven experience working within a warehouse / logistics environment (essential)
- Excellent team leadership skills, with experience of management of high quantity of employees (20+)
- Experience working as part of a Technical Returns operation will be advantageous.
- Good communication skills – both verbal and written.
- Experience of HR processes
- Awareness of manual handling techniques.
- Good IT skills, including use of Microsoft Office packages.
- Flexible and proactive approach.
- Excellent customer service skills
- Proven ability to work well under pressure and meet deadlines
- System knowledge of OPUS, PLUTO, ZEUS. SAP, GRMS (advantageous but not essential)
- Proven experience working in a fast-paced and pro-active environment
- Ability to build effective working relationships with internal and external stakeholders

We thank all applicants for their interest, however, only those under consideration will be contacted.

Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.

Yusen Logistics is an equal opportunities employer that encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on skillset and experience. Diversity allows us to create an inclusive environment where our employees can strive and grow their potential. Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.

In Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process, but we encourage candidates to use them to enhance their application and not replace their own effort and authenticity. Therefore, candidates should not rely on AI-generated responses during the interview process.

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