IT On-Site Engineer

The Company
Founded in 1955, Yusen Logistics is a global supply chain logistics company that provides ocean and air freight forwarding, warehousing, distribution services, and supply chain management – a seamlessly connected suite of supply chain solutions that delivers superior value, reliability, and expertise. Yusen Logistics is committed to developing employees that deliver consistent quality and service to our customers, and providing them with the skills, training, support, and opportunities they need to be successful. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

About IT at Yusen
It’s an exciting time to join us as we’re transforming the way we deliver IT at Yusen Logistics (Europe). Digitalization, innovation and taking our IT to the next level will be core to our future success, and we’re on a journey to create one European IT organization to take on this challenge. We’re bringing together our talented IT professionals from 12 counties as one team. They’ll be working beyond geographic boundaries, with clear technical career paths and great development opportunities. Our people are the energy behind our IT and we’re committed to making IT a great place to work for everyone. Could you play a part in helping us to achieve our ambitions?

About the Job:
The IT On-Site Engineer is responsible for providing Level 2 support for the local IT infrastructure, ensuring seamless operation of hardware, networks, and IT services at the site. The role includes troubleshooting complex issues, identifying improvement opportunities, collaborating with the local Level 1 service desk, and coordinating with the regional infrastructure team for planning and implementation of infrastructure projects. The engineer will also play a key role in supporting business-as-usual (BAU) operations and executing site moves or major adjustments.

Key Responsibilities:

Operational Support & Troubleshooting:
• Diagnose and resolve technical issues escalated from Level 1 support within SLA timelines.
• Provide Level 2 support for IT infrastructure, including servers, network devices, storage systems, and end-user computing.
• Conduct root cause analysis and implement permanent fixes to recurring problems.
• Perform preventive maintenance and health checks on IT infrastructure.
• Manage and support Network assets, including configuration, upgrades, and replacements.

Collaboration & Communication:
• Work closely with the local Level 1 service desk to enhance support effectiveness.
• Liaise with regional IT teams to coordinate planned maintenance and infrastructure changes.
• Provide guidance and training to Level 1 support staff to improve issue resolution efficiency.

Infrastructure Improvement & Projects:
• Identify areas for IT infrastructure improvement and propose solutions to optimize performance and reliability.
• Participate in infrastructure planning and execution of projects related to site moves, expansions, or major adjustments.
• Assist in the deployment of new hardware, network components, and software in alignment with IT standards.
• Support IT security initiatives, ensuring compliance with company policies and industry best practices.
• Procurement of IT equipment.

Documentation & Reporting:
• Maintain accurate records of incidents, service requests, and resolutions.
• Create and update technical documentation, standard operating procedures, and knowledge base articles.
• Provide regular status updates and reports to IT management regarding infrastructure performance and issues.

Required Qualifications & Skills:
• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• 3+ years of experience in IT infrastructure support, including hands-on troubleshooting.
• Strong knowledge of Windows servers, networking (LAN/WAN, switches, routers, firewalls), and storage solutions.
• Familiarity with IT service management (ITSM) frameworks such as ITIL.
• Experience with virtualization technologies (VMware, Hyper-V, Proxmox, etc.) and cloud platforms (Azure, AWS) is a plus.
• Ability to manage multiple tasks, prioritize issues, and work effectively in a fast-paced environment.
• Excellent problem-solving, communication, and teamwork skills.
• Willingness to travel (<50%)

What we offer.

A unique opportunity to engage, drive and develop yourself in a global company. This role comes with a great deal of freedom, responsibilities and challenges. Naturally we offer a competitive salary and benefits.

Diversity Statement.

At Yusen we are committed to fostering a working environment that embraces diversity, equity and inclusion (DE&I) for all our employees and stakeholders. We are an equal opportunity employer that recognizes the value of a diverse workforce. Benefiting from creative solution derived as a result of embracing differences. All qualified individuals will receive consideration for employment.