European IT End-User Computing Lead

The Company
Founded in 1955, Yusen Logistics is a global supply chain logistics company that provides ocean and air freight forwarding, warehousing, distribution services, and supply chain management – a seamlessly connected suite of supply chain solutions that delivers superior value, reliability, and expertise. Yusen Logistics is committed to developing employees that deliver consistent quality and service to our customers, and providing them with the skills, training, support, and opportunities they need to be successful. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

About IT at Yusen
It’s an exciting time to join us as we’re transforming the way we deliver IT at Yusen Logistics (Europe). Digitalization, innovation and taking our IT to the next level will be core to our future success, and we’re on a journey to create one European IT organization to take on this challenge. We’re bringing together our talented IT professionals from 12 counties as one team. They’ll be working beyond geographic boundaries, with clear technical career paths and great development opportunities. Our people are the energy behind our IT and we’re committed to making IT a great place to work for everyone. Could you play a part in helping us to achieve our ambitions?

About the Job:
The purpose of the role is to provide leadership and technical support in the End-User Computing (EUC) domain within the YLEU IT central services environment. The role will report in the IT Infrastructure Operations Manager and in conjunction with that role is responsible for the definition and maintenance of IT strategy for the EUC domain. The primary focus for the role is to design, develop, build, promote and maintain the EUC management platform. The object of this is to create and maintain an effective and efficient EUC environment used by all operating companies across the YLEU domain.

In addition, the role holder will lead small/medium team focused on delivering and maintenance of the EUC shared management platform for YL Europe, they will also provide hands on 3rd line support and expertise as required. The team will be responsible for defining requirements for endpoint hardware types to be used, working with the procurement team on ensuring that procured hardware is fit for purpose and in line with EUC strategy. The role holder will be responsible for driving efficient operation of the EUC environment through the use of metric based decision making based on both technology based monitor outputs and service quality metrics captured through ServiceNow.

The European IT End-User Computing Lead role holder will work closely with both YLE IT Infrastructure Architect and the YLE IT security team to ensure EUC strategy and delivery is aligned to overall architecture requirements and IT security best practice.

Principle Accountabilities/Tasks
• End-User Computing shared management platform promotion across OPCOs and its stakeholders, adoption support, best practices promotion, optimization support at OPCO side
• Definition, build and maintenance of End-User Computing shared management platform in line with architectural standards and project delivery
• Working with OPCOs - workout best practices for European endpoint configuration, including region specific requirements or local legislation specifics
• Define and maintain baseline software set distributed across all platforms to all users, following change control process and proper communication, in cooperation with OPCOs
• Define and maintain security baseline policies for End-User Computing in cooperation with internal Security Team
• Define, agree with OPCOs, and promote provisioning process of endpoints, including required rights to perform various L1 OPCO activities on shared platform

Qualifications & Experience

Qualifications, Knowledge, Skills & Experience

Required knowledge / skills / experience

1. Very good knowledge of Microsoft Windows ecosystem with special focus on Windows client OS – Windows 10 and Windows 11
2. Proven track record of maintaining large scale deployments with Windows 10/11

3. Wide knowledge of IaaS and PaaS offerings on Microsoft Azure, including but not limited to:
• Azure AD
• inTune / Endpoint Management
• Other cloud platforms will be advantage

4. Good knowledge of Microsoft 365 / Office 365 products, with special focus on productivity tools supporting companies in digital transformations

5. Good understanding of Microsoft ecosystem products, including but not limited to:
• Remote Desktop Services
• Active Directory
• DNS
• File sharing services
• Printing Services
• Certification Authority

Knowledge of PowerShell scripting language
Knowledge of Networking – DHCP, DNS, Firewalls, Switching, Routing, Wireless

• Excellent English (both written and spoken)
• Ability to think strategically and evaluate options in the short, medium, and long term.
• Ability to cope in a technically complex and fast-changing environment, and to respond calmly and rationally to changing aspirations in a deadline-driven situation.
• Strong planning and organizing skills including the ability to manage several work streams simultaneously.
• Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues.
• Ability to balance conflicting and changing demands through prioritization and a pragmatic approach
• Good team player, self-motivated and able to work on own initiative.
• Experience in working in international environments, with multiple stakeholders engaged representing different interests
• Excellent communication skills with a capacity to present, discuss and explain issues coherently and logically both in writing and verbally.
• Good influencing and persuasion skills with the ability to enthuse and inspire multidisciplinary teams and build successful relationships at all levels.
• Good presentation skills

Additional Information

• Professional day (8 hours per day), there will be times where the role will necessitate extra hours being worked in line with business needs. This may require shift work, too.
• Domestic and international travel will be required
• 5 days work per week.

What we offer.

A unique opportunity to engage, drive and develop yourself in a global company. This role comes with a great deal of freedom, responsibilities and challenges. Naturally we offer a competitive salary and benefits.

Diversity Statement.

At Yusen we are committed to fostering a working environment that embraces diversity, equity and inclusion (DE&I) for all our employees and stakeholders. We are an equal opportunity employer that recognizes the value of a diverse workforce. Benefiting from creative solution derived as a result of embracing differences. All qualified individuals will receive consideration for employment.