TMS Implementation Manager (Transport)

Founded in 1955, Yusen Logistics is a global supply chain logistics company that provides ocean and air freight forwarding, warehousing, distribution services, and supply chain management – a seamlessly connected suite of supply chain solutions that delivers superior value, reliability, and expertise. Yusen Logistics is committed to developing employees that deliver consistent quality and service to our customers, and providing them with the skills, training, support, and opportunities they need to be successful. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

About IT at Yusen

It’s an exciting time to join us as we’re transforming the way we deliver IT at Yusen Logistics (Europe). Digitalization, innovation and taking our IT to the next level will be core to our future success, and we’re on a journey to create one European IT organization to take on this challenge. We’re bringing together our talented IT professionals from 12 counties as one team. They’ll be working beyond geographic boundaries, with clear technical career paths and great development opportunities. Our people are the energy behind our IT and we’re committed to making IT a great place to work for everyone. Could you play a part in helping us to achieve our ambitions?

About the Job:
To provide implementation and support for Yusen’s regional strategic Transport Management System Carlo and other transport systems. Dealing with projects/requests/incidents across a European region. Supporting the TMS (Transport Management System) applications in the Yusen Logistics IT landscape. This can consist of new implementations, problem solving, training, changes or migration from a legacy system to a standard system.

RESPONSIBILITY AREA KEY ACTIVITES:

Solution Design, Delivery & Implementation:

• Evaluate internal/external customer needs & requirements
• Present proposed options
• Propose system configuration to meet requirements and agree functional specifications
• Translation of business owners’ requirements into functional and technical TMS designs in line with region / European guidelines.
• Liaising with TMS vendor or development teams to provide the input they need to create enhancements.
• Creating reports/statistics based on TMS data (in SQL, Crystal Report or Power BI based on study case).
• Building interfaces to integrate Yusen TMS systems with customers and partners in EDI tool Lobster or other tool.
• Suggesting/recommending TMS improvements/innovation.
• Evaluating new TMS versions (upgrades)

Support:

• Provide technical support to internal customers. Become the Subject Matter Expert within an IT environment
• Incident and problem management
• Adhere to incident management controls, tools and SLA’s
• Helping with TMS based on request from level 1, supporting of new function even old solutions. Training of all Level 1. Liaising with TMS vendor or development teams to provide the input they need to create enhancements.
• Creating reports/statistics based on TMS data (in SQL, Crystal Report or Power BI based on study case).
• Building interfaces to integrate Yusen TMS systems with customers and partners in EDI tool Lobster or other tool.
• Suggesting/recommending TMS improvements/innovation.
• Evaluating new TMS versions (upgrades).

Configuration:

• Configure transport systems to meet agreed requirements and specifications
• Test system performance and configuration
• Test functional enhancements and present to UAT
• Support users during their UAT

Project Management:

• Provide necessary project controls to deliver the solution, using Yusen PM tools
• Liaison and management of external parties where required
• Manage project deliverables

Training:

• Provide appropriate training and materials for delivered and new solutions

QUALIFICATONS

REQUIRED LEVEL OF EDUCATION:
• A level in Mathematics, English and Science subject preferred.
• Computer Science desirable.

RELEVANT EXPERIENCE:
• Essential - experience of working in a 3PL/4PL operational environment OR demonstrable experience of working with Transport Management Systems in an IT environment
• Skilled in the production of scope and functional specification documents
• Experienced in running small projects with a good understanding of project management principles
• Broad knowledge of Yusen business and operations

REQUIRED SKILLS :
• Commercial awareness and able to provide input to the production of cost/benefit analysis
• Excellent inter-personal skills – able to build a rapport at any level
• Able to learn new systems quickly
• At ease working under pressure to cost and time deadlines
• Knowledge of Carlo TMS, configuration, testing and documentation
• Capability to troubleshoot technical issues and provide user support.
• Ability to work with databases (like Oracle SQL). Experience with DML SQL and PL/SQL or T-SQL
• Data Analysis: Ability to analyse data and identify trends and patterns.
• Problem-Solving: Ability to quickly and effectively resolve issues, searching for root cause during solving.
• Communication Skills:
o Customer Service: Ability to communicate with users and provide support.
o Team Collaboration: Ability to work in a team and effectively communicate with colleagues.
• Time Management: Ability to effectively manage time and meet deadlines
• Additional Skills:
o Knowledge of any TMS System.
o Knowledge of Transport/Logistics/Freight Forward process

COMPETENCES:
Connected
• Provides regular feedback and guidance to ensure performance expectations are met.
• Is willing to consider new ideas without prejudice.
• Seeks to understand customer trends to increase effectiveness of services.

Committed
• Proficient and knowledgeable in their area of responsibility
• Fosters cooperation and collaboration between teams and across functions.
• Holds self and other accountable for meeting objectives.

Creative
• Is willing to address issues, even under pressure, ambiguity, criticism or tight deadlines.
• Actively seeks feedback and looks for opportunities to learn and develop self.
• Develops new methods, procedures and approaches.

Behaviors
• Independence
• Analytical
• Problem solving
• Hands-on
• Team player
• Service oriented
Passionate about transport, innovation and digitalization.

What we offer.

A unique opportunity to engage, drive and develop yourself in a global company. This role comes with a great deal of freedom, responsibilities and challenges. Naturally we offer a competitive salary and benefits.

Diversity Statement.
At Yusen we are committed to fostering a working environment that embraces diversity, equity and inclusion (DE&I) for all our employees and stakeholders. We are an equal opportunity employer that recognizes the value of a diverse workforce. Benefiting from creative solution derived as a result of embracing differences. All qualified individuals will receive consideration for employment.