Client Development Manager

The company

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

We are looking for a Client Development Manager (CDM).

The Client Development Manager will manage key client relationships and the solutions delivered to them within SCS. They will drive solution development, pursue new opportunities, and support new business growth across SCS and the wider group.

With a salary of £45,000–£65,000 per annum (DOE) and a £6,000 car allowance, this role is based in our Canary Wharf office (E14 4Q), offers hybrid working up to 4 days per week, and involves domestic and international travel.

Key responsibilities
1. Account Management
a. Partner with IT and Operations to design strategic solution developments that elevate the client proposition and generate measurable value for Yusen.
b. Cascade client requirements across the SCS team and senior leadership to drive informed business planning and ensure developments align with client expectations.
c. Lead continuous improvement initiatives through solution analysis, delivering measurable benefits for both the client and Yusen Logistics.
d. Define the performance measures and mechanisms required to meet agreed service levels, and oversee the ongoing management of all SLAs.
e. Program and Project manage all developments within agreed deadlines.
f. Oversee the calculation, monitoring, and maintenance of solution gross profit, providing insight-driven recommendations to management.
g. Spend periods of time on site at the client's premises as required, and accompany clients on overseas business trips as required
h. Assist and provide cover for absence within operational teams when required
i. Ensure customer records are maintained.
2. Implementation Support
a. Collaborate with the Business Process Manager on implementation planning for new business and client projects to ensure a smooth transition back to the CDM.
b. Support and participate in Process workshops
c. Support the creation and maintenance of SOPs, SLA, and KPI’s.
d. Ensure client satisfaction through the final sign-off process.
3. Business Development
a. Support the process to secure new clients via participation in active sales, tenders and presentations, and provide case study materials.
b. Share business and client knowledge within OCM to improve ‘best practice’ knowledge within the OCM team.
c. Actively support the tender response compilation.
d. Attend client visits with the business development team.

Key Skills and Requirements
• A degree in Shipping, Logistics, or a related discipline (or equivalent professional qualification) is preferred.
• Project management qualifications or demonstrable experience in managing complex projects are advantageous.
• Proven experience within a liner, logistics, or retail environment is essential.
• Strong background in client management, ideally within a similar strategic account or development role.
• Demonstrated capability in designing and managing international supply chain solutions, ideally within the retail sector.
• Solid understanding of import/export processes, including documentation, customs brokerage, and duty preference gained through liner or freight forwarding experience.
• Ability to interpret customer P&L and deliver performance in line with financial targets.
• Proficiency in an additional European language (mainly German or French) is beneficial.
• Full UK driving licence required, with regular travel to client sites essential.
• Strong understanding of Incoterms and their application within global trade.

What we offer
Bonus
Permanent Health Insurance cover (40% of salary)
Pension scheme with 6% matched employer contributions.
Comprehensive private family health cover
25 days' holiday (excluding bank holidays) and 5 days of Volunteer Leave per year
Opportunity for Unpaid Leave
Up to 10 days of international remote working
Critical Illness Cover
MyStrength Wellbeing App
Free online Fitness Platform featuring Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet, and Nutrition
Employee benefits such as Free eye tests, up to 25% off gym memberships, and high street vouchers
Free access to 24/7 online GP, mental health support, Life Events Counselling, Care Concierge Service
Karo Health
Health Cash Plan
Tailored development and career opportunities

Please note that applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.

At Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process. Still, we encourage candidates to use them to enhance their applications rather than replace their own effort and authenticity. Therefore, candidates should not rely on AI-generated responses during the interview process.

DISABILITY CONFIDENT
Yusen Logistics is an equal opportunities employer that encourages applications from all suitably qualified and eligible applicants, regardless of their personal circumstances. We make our recruiting decisions solely based on skillset and experience. Diversity allows us to create an inclusive environment where our employees can strive and grow their potential. Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.

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