4PL Contract Manager

The Company
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.


The Role

We are looking for a 4PL Contract Manager to be based at our Northampton SDC site (NN7 2FR). This is a hybrid role with up to three days remote working per week (subject to business requirements). It also requires regular travel to visit customers, particularly European travel.
As a 4PL Contract Manager, you will lead key global pharmaceutical logistics contracts to ensure that operational efficiency, customer service and financial performance are met and/or exceeded for both the customer and Yusen.
This is a full-time, permanent position offering a salary of £60,000 to £65,000 (depending on experience). The core working hours are Monday to Friday, 09:00 to 17:00.


The Benefits

• Car allowance of £6000 per annum
• Bonus (up to 10%)
• Permanent Health insurance cover (40% of salary cover)
• Pension scheme – 6 % matched employer contribution
• Comprehensive private family health cover
• 25 days' holiday (excluding bank holidays)
• 5 days Volunteer Leave per year
• Opportunity for Unpaid Leave
• Up to 10 days international remote working*
• Health cash plan
• Critical Illness Cover
• On Site Mental health First Aiders
• MyStrength Wellbeing App
• Free online Fitness Platform i.e. Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• Employee benefits i.e. Free eye test*, up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service, Health Cash Plan, Karo Health.
• Tailored development and career opportunities


Key Responsibilities

• Engage with key customer stakeholders to maintain existing relationships and provide a platform for further organic growth.
• Lead monthly, quarterly and annual business reviews with customers, ensuring accurate information is presented and any remedial actions are understood and implemented.
• Lead commercial negotiations for contractual renewals and annual reviews.
• Act as a key escalation point for customers, ensuring issues are managed in a professional and timely manner, and appropriate actions taken.
• Manage Profit & Loss for customer accounts, ensuring budgetary targets are achieved.
• Oversee implementation of profit enhancing initiatives and actively seek to maximise cost savings.
• Ensure all quality and compliance requirements are upheld by team and partners.
• Review cross-contract efficiencies and work with wider team to propose initiatives that benefit both Yusen and the customer.
• Develop, coach and lead a team of direct reports, including one-to-one management within the broader Yusen Logistics PDR programme.


Key Requirements

• Extensive overall logistics management experience, preferably in a 3PL/4PL pharmaceutical environment.
• Good communications skills, with strong proven ability in managing stakeholder and customer relationships.
• Strong team leadership skills.
• Proven experience managing P&L and commercials.
• Final mile experience across all modes is desirable.
• Excellent presentation delivery skills.
• Proficient in use of Microsoft Office platforms including Excel.


In Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process but we encourage the candidates to use them to enhance their application and not replace their own effort and authenticity. Therefore, candidates should not rely on AI-generated responses during the interview process.

Yusen Logistics is an equal opportunities employer that encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment where our employees can strive and grow their potential.
Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.