WMS Manager, IT

Manager WMS, IT
Location: Northampton | Yusen Logistics

About Yusen Logistics
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services.
As a company, we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

Role Overview
Are you an experienced WMS leader who enjoys bringing together technology, people and warehouse operations?
We are looking for a Manager WMS to join our European IT organisation, based in Northampton, UK.
In this role, you will lead WMS implementation and support activities, ensuring our warehouse technology delivers reliable performance, successful implementations and continuous improvement across multiple sites.

You will manage and develop WMS professionals, oversee operational support and system changes, and work closely with IT, Operations and business stakeholders to ensure our warehouse systems continue to meet evolving business and customer needs.

Reporting to the Manager WMS, IT Europe, you will combine people leadership, technical expertise and operational delivery to strengthen WMS services and contribute to the wider development of our European WMS organisation.

Key Responsibilities
• Lead, coach and develop WMS implementation and support teams, creating a collaborative and high-performing environment.
• Oversee WMS implementations, system changes and ongoing application support across multiple warehouse locations.
• Ensure system stability, effective incident resolution and business continuity, acting as a key escalation point for WMS-related matters.
• Collaborate with Operations, IT and customer-facing teams to translate business requirements into effective WMS solutions.
• Coordinate project delivery, testing, cutover and hypercare, managing resources, suppliers and operational readiness.
• Ensure WMS configurations, integrations and releases remain stable, secure and aligned with operational and compliance requirements.
• Drive continuous improvement, strengthening system performance, service delivery and operational efficiency.
• Maintain effective governance, change control and documentation standards across WMS activities.

What You Will Bring To The Role
• Significant experience in WMS implementation, application support or warehouse technology management within logistics, supply chain or warehousing.
• Proven experience leading and developing technical or functional teams.
• Experience managing multi-site WMS operations, implementations and third-party suppliers.
• Strong understanding of warehouse processes, WMS configurations, integrations and system dependencies.
• Experience with Manhattan WMS or comparable enterprise WMS platforms is highly desirable.
• Strong project delivery, incident management and stakeholder management capabilities.
• Excellent communication skills, with the ability to connect technical teams, operational stakeholders and senior management.
• A proactive, solution-oriented mindset with a strong focus on customer service and continuous improvement.
• A degree in IT, Logistics, Supply Chain or a related field, or equivalent professional experience.

What We Offer
• A management position within our European IT and WMS organisation, based in Northampton.
• The opportunity to lead and develop WMS teams supporting business-critical warehouse operations.
• Exposure to warehouse technology implementations and a diverse range of logistics activities.
• Close collaboration with European IT leadership and international stakeholders.
• The opportunity to influence WMS service delivery, operational performance and continuous improvement.
• Professional development and career opportunities within a global organisation.
• A competitive salary and benefits package.

Why Join Us?
At Yusen Logistics you will have the opportunity to contribute to meaningful projects, work alongside talented professionals, and grow your career in an environment that values innovation, accountability, and collaboration. This is an opportunity to lead people, improve warehouse technology and make a tangible impact on logistics operations while contributing to the wider development of our European WMS organisation.

At Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process. However, we encourage candidates to use these tools to enhance their application rather than replace their own effort and authenticity. During the interview process, we expect responses to reflect your own experience, thinking and capabilities.
Yusen Logistics is an equal opportunities employer. We welcome applications from all suitably qualified candidates and make our recruitment decisions based solely on skills, experience and potential. Diversity enables us to create an inclusive environment where everyone can thrive and grow.