Contract Manager

About Yusen Logistics
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
www.yusen-logistics.com/

Role Overview
We are looking for a Contract Manager in our GP2 site in Northampton (NN4 5FB), who is passionate about driving operational excellence, nurturing strong customer relationships, and leading teams with drive and integrity.

The Contract Manager will be responsible for organising and managing the operational, commercial and customer facing functions of the GP2 site, in such a manner as to provide the best possible service to the customers whilst operating within the economic constraints of the business, and also to adhere to both company and customer quality standards, while maintaining good staff relations and Health & Safety standards.


Key Responsibilities
1. Operational Control
a. P&L responsibility for the activities within the cost centres.
b. Directly manage the warehouse management structure and indirectly all operational staff across the site.
c. Ensure that any issues with meeting expectations are communicated both within Yusen Logistics business and to the customers.
2. Customer Service
a. Establish and maintain good customer relationships, acting as the initial escalation point for all customer queries.
b. Ensuring that professional and effective communication is maintained at all times.
c. Identify and recommend appropriate resolutions to customer queries.
d. Regular management information and accurate reporting (internal and external).
3. Team Leadership
a. Provide training, mentoring, and development opportunities for team members.
b. Maintain accurate organisation charts and job descriptions.
c. Communicate business outcomes and expectations clearly.
d. Promote employee engagement and wellbeing initiatives.
e. Ensure fair and consistent management of holidays, absence, performance, and disciplinary processes.
4. Health & Safety and Company Procedures
a. Ensure compliance with health and safety procedures.
b. Lead a robust H&S agenda across the site.
c. Chair monthly H&S meetings with business partners.
d. Ensure equipment checks are compliant.
e. Promote best practice across contracts.
5. Continuous Improvement
a. Identify opportunities to improve efficiency and customer service.
b. Identify and develop new logistics revenue opportunities.
c. Analyse and improve quality management systems
d. Promote Kaizen and Right First-Time principles

What You Will Bring To The Role:

• Proficient level of general education including written English
• Significant management experience, within a warehousing operation.
• Proven case studies of driving and implementing improvement initiatives
• Warehouse management professional with broad experience of modern facilities and WMS
• Experience of managing operations within an automated site
• Commercial awareness and cost management including budget responsibility and contractual understanding
• Demonstrates proven history of business improvement through analysis.
• Knowledge & understanding of effective customer & supplier relationship management principles
• Driving licence (regular travel to the customers’ premises will be required)
• Proven ability to interface with customers.
• Excellent communication and customer service skills.
• IT – Outlook, Excel, PowerPoint
• Extremely high degree of integrity.
• Ability to prioritise effectively in a fast-paced environment.
• Effective leader, with good values and work ethic

What We Offer
• Base salary of £45,000-55,000
• Bonus (up to 10%)
• Permanent Health insurance cover (40% of salary cover)
• Pension scheme – 6% matched employer contribution
• Comprehensive private family health cover
• 25 days' holiday (excluding bank holidays)
• 5 days Volunteer Leave per year
• Opportunity for Unpaid Leave
• Up to 10 days international remote working*
• Health cash plan
• Critical Illness Cover
• On Site Mental health First Aiders
• MyStrength Wellbeing App
• Free online Fitness Platform i.e. Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• Employee benefits i.e. Free eye test*, up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service, Health Cash Plan, Karo Health.
• Tailored development and career opportunities

We thank all applicants for their interest, however, only those under consideration will be contacted.

Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.

Why Join Us?
At Yusen Logistics you will have the opportunity to contribute to meaningful projects, work alongside talented professionals, and grow your career in an environment that values innovation, accountability, and collaboration.

We thank all applicants for their interest, however, only those under consideration will be contacted.

In Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process but we encourage the candidates to use them to enhance their application and not replace their own effort and authenticity. Therefore, candidates should not rely on AI-generated responses during the interview process.

Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential. Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.