Key Accounts Coordinator

The Company

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.


The Role

We are looking for an enthusiastic, detail-orientated Key Accounts Coordinator to join our team in Northampton. If you have a passion for customer service and would be keen to add value to an innovative and growing logistics operation – this may be the role for you!

As a Key Accounts Coordinator, you will deliver a high-quality Ocean Freight destination management service to the Key Account customers. You will maintain strong relationships with clients, suppliers and internal teams, while developing specialist industry knowledge to support operational excellence.

You will ensure consistent, right-first-time service delivery and accurate operational execution, while maintaining excellent customer experience by meeting agreed service level targets and driving continuous performance improvements.

This is a 12-month fixed-term contract position, with potential to go permanent, offering a salary of £27,000 - £29,000 (depending on experience). This role will be based at our Northampton GP3 site (NN4 5FB) and includes up to 3 remote working days per week, subject to business requirements. The working hours are Monday to Friday 8:30am – 5:30pm with a 1 hour break.


The Benefits:

• 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year
• Opportunity for Unpaid Leave
• Up to 10 days international remote working*
• Free Eye Test *
• Employee Referral Scheme
• Cycle to Work scheme
• Critical Illness Cover
• Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• On Site Mental health First Aiders
• Employee benefits i.e., Free eye test*, up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service, Health Cash Plan, Karo Health.
• Tailored development and career opportunities


Key Responsibilities:

• Coordinate, schedule, book, and manage daily UK import container movements on behalf of Supply Chain Management Service clients.
• Handle all daily operational tasks and client enquiries accurately and courteously.
• Deliver a consistently high standard of customer experience across all interactions.
• Create, maintain and update Excel worksheets documenting all daily container movements.
• Ensure all operational data is accurate and that service standards are consistently upheld.
• Adhere to established deadlines and follow Standard Operating Procedures at all times.
• Complete all departmental administrative tasks within agreed timescales.
• Prepare KPI reports.
• Monitor and control all service costs.


Key Requirements:

• Proven experience working in an administration and / or customer service role.
• Some previous experience in freight forwarding, supply chain, or logistics environments is desirable, but not essential (training will be provided).
• Highly organised, with the ability to work under pressure and meet deadlines.
• Proficient in Microsoft Office systems, including Excel.
• Excellent communication, customer service and stakeholder management skills.
• Proactive and flexible approach, with good problem-solving skills.
• High attention to detail.
• Financial / commercial awareness.


We thank all applicants for their interest, however, only those under consideration will be contacted.

Please note that applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.

At Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process. Still, we encourage candidates to use them to enhance their applications rather than replace their own effort and authenticity. Therefore, candidates should not rely on AI-generated responses during the interview process.

Yusen Logistics is an equal opportunities employer that encourages applications from all suitably qualified and eligible applicants, regardless of their personal circumstances. We make our recruiting decisions solely based on skillset and experience. Diversity allows us to create an inclusive environment where our employees can strive and grow their potential. Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.