Contract Manager

About Yusen Logistics
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
www.yusen-logistics.com/

Role Overview
We are looking for a Contract Manager in our Sustainable Distribution Centre (SDC) in Northampton (NN7 2FR), who is passionate about driving operational excellence, nurturing strong customer relationships, and leading teams with drive and integrity.

The Contract Manager will be responsible for implementation and overall management of new contracts in the SDC site. This would include organising and managing the operational, commercial and customer facing functions of the contracts, in such a manner as to provide the best possible service to the customer, within the economic constraints of the business, and also to adhere to both company and customer quality standards, while maintaining good staff relations and Health & Safety standards


Key Responsibilities
1. New Contracts Implementation
• Develop rollout plans for new customer contracts, including service scope, timelines, resources, and system integration.
• Coordinate across departments (operations, finance, IT, support) to ensure readiness.
• Align operations with customer-specific requirements.

2. Customer Service
• Build and maintain strong customer relationships, supporting organic growth.
• Lead monthly, quarterly, and annual business reviews.
• Negotiate renewals and annual reviews.
• Act as key escalation point for customer queries.
• Share best practices internally and ensure accurate reporting.

3. Operational Control & Finance
• Manage Profit & Loss for customer accounts, achieving budgetary targets.
• Oversee financial data flows to strict deadlines.
• Approve costs and revenues (purchase orders, invoices).
• Ensure charging and invoicing procedures are followed.
• Drive profit-enhancing initiatives and cost savings.
• Support budget building for contracts and collaborate with wider SDC management.

4. Team Leadership
• Provide training, mentoring, and development opportunities for team members.
• Maintain accurate organisation charts and job descriptions.
• Communicate business outcomes and expectations clearly.
• Promote employee engagement and wellbeing initiatives.
• Ensure fair and consistent management of holidays, absence, performance, and disciplinary processes.

5. Health & Safety and Company Procedures
• Ensure compliance with health and safety procedures.
• Lead a robust H&S agenda across the site.
• Chair monthly H&S meetings with business partners.
• Ensure equipment checks are compliant.
• Promote best practice across contracts.

6. Continuous Improvement
• Drive efficiency and customer service improvements.
• Identify and develop new logistics revenue opportunities.
• Analyse and improve quality management systems.
• Promote Kaizen and Right First-Time principles




What You Will Bring To The Role:

• Proficient level of general education including written English
• Extensive management experience, within a warehousing operation.
• Proven case studies of implementing new contracts
• Warehouse management professional with broad experience of modern facilities and WMS
• Experience of managing operations within an automated site
• Commercial awareness and cost management including budget responsibility and contractual understanding
• Demonstrates proven history of business improvement through analysis.
• Previous experience of working within a customer’s premises advantageous.
• Knowledge & understanding of effective customer & supplier relationship management principles
• Driving licence (regular travel to the customers’ premises will be required)
• Proven ability to interface with customers.
• Excellent communication and customer service skills.
• IT – Outlook, Excel, PowerPoint
• Extremely high degree of integrity.
• Ability to withstand pressure and work to tight deadlines.
• Strong leader, with good values and work ethic



What We Offer
• Base salary of £60,000
• Car allowance of £6000 per annum
• Bonus (up to 10%)
• Permanent Health insurance cover ( 40% of salary cover)
• Pension scheme – 6 % matched employer contribution
• Comprehensive private family health cover
• 25 days' holiday (excluding bank holidays)
• 5 days Volunteer Leave per year
• Opportunity for Unpaid Leave
• Up to 10 days international remote working*
• Health cash plan
• Critical Illness Cover
• On Site Mental health First Aiders
• MyStrength Wellbeing App
• Free online Fitness Platform i.e. Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• Employee benefits i.e. Free eye test*, up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service, Health Cash Plan, Karo Health.
• Tailored development and career opportunities

Why Join Us?
At Yusen Logistics you will have the opportunity to contribute to meaningful projects, work alongside talented professionals, and grow your career in an environment that values innovation, accountability, and collaboration.

We thank all applicants for their interest, however, only those under consideration will be contacted.

In Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process but we encourage the candidates to use them to enhance their application and not replace their own effort and authenticity. Therefore, candidates should not rely on AI-generated responses during the interview process.

Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential. Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.