Import Manager (Ocean Freight)

The Company
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

We are looking for an Import Manager (Ocean Freight) in our Rainham office.

The position holder will provide clear operational direction to the ocean freight forwarding team that delivers consistent ‘right first time’ service execution and accounting. They will ensure that the customers have an excellent experience of Yusen through consistent achievement of service level targets by developing existing client relationships, and support delivery of new business opportunities that enhance gross margin & meet the profit targets.

Benefits of joining us
• Hybrid working model - opportunity to work remotely up to 3 days per week (subject to business requirements)
• 25 days holiday (excluding bank holidays)
• Company Pension Scheme
• Employee benefits i.e. Discount schemes including E-vouchers and gift cards, gym membership as well as a recognition platform
• Critical Illness Cover
• Tailored development and career opportunities
• Company sick pay*
• Enhanced pay for overtime
• Employee Wellness initiatives – WeCare - includes 24/7 online GP, mental health support service, get fit programme and more


Key responsibilities:

1. Operational
• Plan business activity and delegate workloads across the operations teams through effective team and individual engagement.
• Ensure Standard Operating Procedures and Service Level Agreements are in place, and complied with, for all business handled by the branch.
• Review and develop existing process standards and KPI’s to improve operational efficiency.
• Act as escalation point for the customer and network, ensuring any issues are raised with the Branch Manager

• Provide timely and accurate reports to Management as required.

2. Team
• Support the recruitment process for all operational resource
• Engage and motivate the Freight Forwarding team through coaching, performance management and appraisal techniques.
• Provide weekly briefings to the operations team to ensure awareness of operational performance and future planning
• Coordinate holiday planning, ensuring absence is managed within company guidelines.
• Provide operational cover for team leaders in their absence.
• Promote a positive and supportive working environment equally for all members of the team.

3. Commercial
• Monitor performance & cost of all external suppliers to the branch.
• Ensure all department administrative and accounting functions are completed within agreed timescales and deadlines, ensuring compliance with accounting standards and practice.
• Ensure successful implementation of all new network and BDM business. Attend client visits as required.

4. Compliance
• Ensure all company procedures, including absence, performance, holiday, etc are managed and adhered to at all times, raising any non-compliances or concerns at the earliest opportunity
• Review the training and development needs of employees, providing mentoring and support is provided to ensure best practice at all times
• Ensure all company briefings and communications are carried out in a timely manner
• Continuously look to improve processes and procedures to drive efficiency in business operation and customer service

Key requirements:
- Experience in Ocean Freight Forwarding
- Experience in leading and managing a team in a busy environment
- Excellent Customer Services skills
- Proactive and flexible approach
- Excellent stakeholder management skills
- Ability to prioritise and work under pressure
- Attention to detail
- Excellent communication skills (written and verbal)
- Basic IT; Microsoft Office, In-house systems

We thank all applicants for their interest, however, only those under consideration will be contacted.

Yusen Logistics is an equal opportunities employer that encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on skill set and experience. Diversity allows us to create an inclusive environment where our employees can strive and grow their potential.

So, if you want to begin the next phase of your career as a Import Manager (Ocean Freight). please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency