Transport Clerk (Nights)

The Company

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected, and creative in making us the world’s preferred choice.

We’re looking for a Transport Clerk (known internally as a Traffic Operator) to help our operations run smoothly. The position holder will provide timely, accurate, and appropriate administrative and operational information relating to activities undertaken within the contract. They will also establish a first-class service to the customer and Yusen Logistics (UK) Ltd.

You will be required to work Monday to Friday from 9:00 p.m. to 5:00 a.m., with occasional weekend shifts as needed.

The annual salary is £31,884.72, plus a shift allowance of £1,872 per year.

Benefits:
• 25 days’ holiday (excluding bank holidays) and 5 days of Volunteer Leave per year
• Critical Illness Cover
• MyStrength Wellbeing App
• Free online Fitness Platform, i.e. Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• On-Site Mental Health First Aiders
• Employee benefits, i.e. Free eye test, up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
• Tailored development and career opportunities
• Karo Health
• Health Cash Plan

Duties and responsibilities will include:
- Coordinate customer deliveries and liaise with drivers promptly and efficiently, ensuring that customer requests are achieved
- Ensure that any issues with meeting expectations are communicated both within Yusen Logistics business and to the customer
- Establish and maintain good customer relationships, acting as the key customer contact for order requests and processing
- Ensuring that professional and effective communication is always maintained
- Identify and recommend appropriate resolutions to customer queries or failures
- Ensure any concerns, issues, or variances to instructions are immediately communicated to your line manager to allow appropriate action to be taken at the earliest opportunity
- Continuously look to improve processes and procedures to drive efficiency and improvement in business operations and customer service
- Ensure all health and safety procedures are adhered to, including PPE, and escalate any concerns to your line manager as soon as possible

Key Skills:
- Experience in a transport environment
- Good working knowledge of Working Time Regulations and Drivers' hours
- The proven ability to interface with customers
- Good organisational skills and a detail-oriented approach
- The ability to work as part of a team and on your own initiative
- Excellent communication and customer service skills
- Proficiency in IT, including Outlook, Excel and PowerPoint

We thank all applicants for their interest, however, only those under consideration will be contacted.

Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.

DISABILITY CONFIDENT
Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential. Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.