Customer Service Supervisor

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

Yusen Logistics Benelux has branches in The Netherlands, Belgium, Luxembourg and Sweden. We have about 1000 colleagues working on these locations. For our location in Moerdijk, we are looking for a new colleague to join our Contract Logistics Customer Service team.

Are you ready to take charge and lead a team to greatness? Yusen Logistics Benelux is seeking a motivated Customer Service Supervisor to join our dynamic Contract Logistics Customer Service Department in Moerdijk.

What You'll Do:

- Lead a team of Customer Service Employees, ensuring effective and efficient operations.
- Coordinate and optimize Customer Service processes, ensuring seamless service delivery to our valued customers.
- Maintain accurate financial administration, keeping a close eye on the numbers.
- Collaborate with cross-functional teams, including the Warehouse Department, to meet customer requirements and address special requests.
- Monitor and enhance performance metrics, generating insightful reports to drive continuous improvement.
- Provide proactive guidance and support to the Manager Customer Service on technical and operational matters.
- Foster a positive team culture, empowering your colleagues to excel and grow.

Who You Are:

- You have experience leading a team in a logistics environment, and you thrive in a fast-paced, dynamic setting.
- Your excellent people management and communication skills enable you to build strong relationships and drive collaboration.
- You possess a keen analytical mind, always seeking opportunities to optimize processes and enhance efficiency.
- With your proactive attitude and strong sense of responsibility, you're always one step ahead, ensuring exceptional service delivery.
- You have a passion for innovation and a drive to be a catalyst for positive change.
- Fluency in English allows you to effectively communicate with stakeholders at all levels. Dutch is an asset.

Why Join Yusen Logistics:

- Be part of an international and inclusive working environment that values diversity and encourages creativity.
- Enjoy excellent primary and secondary employment conditions, including work-life balance.
- Seize opportunities for professional growth and development, taking your career to new heights.