Customer Service Supervisor

Are you ready to take charge and lead a team to greatness? Yusen Logistics Benelux is seeking a motivated Customer Service Supervisor to join our dynamic Contract Logistics Customer Service Department in Hulst.

What You'll Do:

- Lead a team of Customer Service Employees, ensuring effective and efficient operations.
- Coordinate and optimize Customer Service processes, ensuring seamless service delivery to our valued customers.
- Maintain accurate financial administration, keeping a close eye on the numbers.
- Collaborate with cross-functional teams, including the Warehouse Department, to meet customer requirements and address special requests.
- Monitor and enhance performance metrics, generating insightful reports to drive continuous improvement.
- Provide proactive guidance and support to the Manager Customer Service on technical and operational matters.
- Foster a positive team culture, empowering your colleagues to excel and grow.

Who You Are:

- You have experience leading a team in a logistics environment, and you thrive in a fast-paced, dynamic setting.
- Your excellent people management and communication skills enable you to build strong relationships and drive collaboration.
- You possess a keen analytical mind, always seeking opportunities to optimize processes and enhance efficiency.
- With your proactive attitude and strong sense of responsibility, you're always one step ahead, ensuring exceptional service delivery.
- You have a passion for innovation and a drive to be a catalyst for positive change.
- Fluency in English allows you to effectively communicate with stakeholders at all levels. Dutch is an asset.

Why Join Yusen Logistics:

- Be part of an international and inclusive working environment that values diversity and encourages creativity.
- Enjoy excellent primary and secondary employment conditions, including work-life balance.
- Seize opportunities for professional growth and development, taking your career to new heights.