General Manager

The Company

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

We are looking for a General Manager in our Wolverton site (MK12 5PT).

The General Manager will be responsible for the strategic planning and growth of the Hisense contract. Managing a team of 60 with 2 direct reports, the position holder will maintain and develop exceptional customer relationships and ensuring KPIs and operational targets are met through relevant contract teams. The General Manager will utilise their business acumen, focusing on exceeding company PBT targets in areas of responsibility.

The role will offer a salary of up to £75,000 (depending on experience).

What we offer:
• Car allowance of £6000 per annum
• Bonus (up to 10%)
• Permanent Health insurance cover (4% of salary cover)
• Pension scheme – 6 % matched employer contribution
• Comprehensive private family health cover
• 25 days' holiday (excluding bank holidays)
• 5 days Volunteer Leave per year
• Opportunity for Unpaid Leave
• Up to 10 days international remote working*
• Critical Illness Cover
• On Site Mental health First Aiders
• MyStrength Wellbeing App
• Free online Fitness Platform i.e. Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• Employee benefits i.e. Free eye test*, up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service, Health Cash Plan, Karo Health.
• Tailored development and career opportunities


Key responsibilities:
1. Contract Management
a. Robust account management for all contracts in line with commercial trading agreements and operational requirements
b. Establish and maintain exceptional customer relationships, ensure excellent customer service and timely feedback and reporting to the customer while acting as the point of escalation for customer service issues.
c. Ensuring that professional and effective communication is always maintained.
d. Ensure Monthly and Quarterly business reviews are conducted and documented with actions and owners identified.

2. Profitability & Revenue Growth
a. Drive an agile and sustainable operation across multiple sites to deliver gross margin expectations
b. Identify growth opportunities for full end to end supply chain services that YL offer
c. Identify and progress account development opportunities for service enhancement or additional business/volumes.

3. Automation
a. Identify relevant technologies to optimise distribution site operations.
b. Develop a strategic partnership with the automation providers, establishing the SLAs and KPIs and driving the expected service levels.

4. Team Leadership
a. Drive a culture of cross functional collaboration, seeking the best outcomes and opportunities for all business units, leveraging best practice and continuous improvement throughout the organisation.
b. Develop innovative and creative approaches to support and drive business strategies and goals.
c. At all times consider the wide effects of departmental decision making on the wider organisation, setting precedent and maintaining consistency of approach across the workforce.
d. Understanding the commercial impact of any financial decision making.
e. Develop and maintain a productive external network, providing opportunities for business insight, best practice, innovation and experience share. Drive engagement across the site.
f. Acts as a role model in the business, observing and promoting the Company values and behaviours and addressing shortfalls in a timely and proactive manner, regardless of where these are demonstrated

5. Sustainability
a. Identify opportunities to reduce environmental impact and enhance CSR. Lead and deliver sustainability initiatives aligned with external and internal next zero targets.
b. Actively promote sustainable solutions to the customer.

6. HSE
a. Ensure that a best-in-class HSE performance is maintained within the site and that a culture of safety in everything we do is embedded.
b. Drive an engaged and robust H&S agenda across the contract as part of the Senior Management Team.
c. Lead by example, providing guidance and mentoring as necessary to ensure a consistent approach by all employees.
d. Ensure all health and safety procedures are adhered to all times, raising any non-compliances or concerns at the earliest opportunity, recommending, and implementing any agreed changes.

Key requirements:
• Bachelor’s degree or applicable experience required
• IOSH Managing Safely qualification desirable
• Experience in the field of contract logistics
• Demonstrable track record of commercial, financial, and operational management in a logistics environment
• Experience in technology integration to drive efficiencies and operational improvements.
• Experience of building and leading a highly performing team
• Proven experience of identifying and successfully implementing sustainable solutions reducing carbon footprint
• The ability to influence stakeholders both internally & externally and at different levels of seniority
• Proven ability to lead organisational change and adapt to evolving business environment
• Ability to utilise data driven insights to make informed decisions and drive performance improvement
• Ability to navigate and optimise strategies in the evolving marketplace
• Ability to build external industry network, identifying trends and best practice.
• Flexible and proactive approach
• Commercial mindset
• Excellent communication and customer service skills
• Ability to implement and drive change across the organisation
• IT – Outlook, Excel, PowerPoint
• Ability to withstand pressure and work to tight deadlines

We thank all applicants for their interest, however, only those under consideration will be contacted.

In Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process but we encourage the candidates to use them to enhance their application and not replace their own effort and authenticity. Therefore, candidates should not rely on AI-generated responses during the interview process.

Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential. Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.