Ocean Freight Customs Co-ordinator (Maternity Cover)

Job Ref
Milton Keynes
International Freight Forwarding
The salary up to £27000.00 per annum.
Full Time
Fixed Term Contract

The Company

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

We are looking for an Ocean Freight Customs Co-ordinator (12 Month FTC, maternity cover) based in our Tilbrook site (MK7 8BN) to work Monday to Friday 0830 – 1730.
The successful post holder will maintain a centre of excellent customer service to the Customs & Logistics clientele of Yusen Logistics (UK) Ltd. You will continuously review ways of working to ensure shipments are managed efficiently and ‘right first time’ whilst developing industry knowledge to support identification, delivery and enhancement of margin opportunities.
The role will offer the salary up to £27000.00 per annum.
- Remote work, up to 3 days (Subject to Business requirements)
- 25 days holidays and 5 days volunteer leave
- Opportunity for Unpaid Leave
- Up to 10 days of international remote working*
- Critical Illness Cover
- Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
- Employee benefits i.e., Free eye test*, up to 25% off gym membership, high street vouchers
- Free access to 24/7 online GP, mental health support service, Life Events Counselling and Care Concierge Service
- Tailored development and career opportunities

Key responsibilities:
• Work closely with clients and suppliers to ensure smooth seamless service levels are achieved.
• Complete Customs clearance as per customer instructions and adhering to HMRC Regulations
• Complete Transit procedures in line with Customer instructions and adhering to HMRC Regulations
• Act as direct point of contact for clients, ensuring that all operational, Customs requirements and enquiries are responded to on time and concluded accurately and courteously
• Prepare KPI reports and present to clients as required.
• Maintain systems with accurate and real-time data
• Monitor and control all cost and revenue at job-file level
• Complete regular audits on the Customs activity to ensure adherence with HM Customs procedures / client instructions
• Confirm and process all job-file invoicing where required
• Ensure total accuracy of all information and high standards of operational service are met at all times
• Observe deadlines and SOP

Key requirements:
• BTEC / or equivalent recognised qualification within the Customs International Industry desirable
• Knowledge of Customs Procedures & Regulations
• Freight Forwarding
• Excellent Customer Service Skills
• Strong numeracy/literacy
• Commercially minded
• Highly organised with ability to work under pressure and to deadline
• Problem solving & Investigative skills
• Presentation of Documents/Spreadsheets
• Displays a confident and professional manner
• Attention to detail
• Team member
• Microsoft Office, including excel (intermediate level min)

We thank all applicants for their interest, however, only those under consideration will be contacted.

Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.