Quality & Compliance Advisor

The Company

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

As a Quality & Compliance Advisor toy will be helping customers build confidence and trust that Yusen are achieving and maintaining high levels of quality and compliance throughout the supply chain and adhering to all customer SLAs / SLRs, GDP Guidelines and any other applicable regulations.

This is a full time role working Monday to Friday 08:00am – 16:30 pm, with three days working from home and two days in the office (subject to business requirements). The salary for this role is £30,000

The Benefits
-25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year
-Opportunity for Unpaid Leave
-Up to 10 days international remote working*
-Free Eye Test *
-Employee Referral Scheme
-Cycle to Work scheme
-Critical Illness Cover
-Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
-On Site Mental health First Aiders
- Health cash plan
-Employee benefits i.e., Free eye test*, up to 25% off gym membership, high street vouchers
-Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
-Tailored development and career opportunities


The Role:


• Ensuring all complaints received from internal and external stakeholders are accurately recorded on the internal EQMS system in a timely manner.
• Undertake all required investigations (using root cause analysis tools and CAPA management techniques)
• Recommended corrective action and ensure all investigations are completed within expected timelines.
• Provide coaching and support to Quality and Compliance Advisors on all investigations and CAPAs, ensuring a uniformed approach to all reports.
• Escalate to the Quality & Compliance Supervisor in a timely manner any potential serious contraventions / complaints and where SLA’s are unlikely to be achieved.
• Conducting and supporting internal audits and self-inspections.
• Ensure all verbal and written communication with both internal and external stakeholders is carried out in a professional manner.
• As necessary provide regular updates to customers during the investigation process also present investigation findings within review meetings, discuss any progress and formulate action plans


About you:

• Previous roles that include quality assessments; analytical evaluations; customer service; and complaints management, would be advantageous.
• An understanding of GDP Guidelines and MHRA regulations would also be beneficial
• Strong attention to detail
• Good analytical skills
• Strong customer service
• IT literate in MS Office suite
• Confident written and oral communication skills.


Yusen Logistics is an equal opportunities employer which encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.