The Company

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.


The role

We are looking for a Trainee Freight Coordinator to join our team at our Newcastle site (SR5 2TA), with opportunity to work remotely up to 3 days per week (subject to business requirements).
In this role, you’ll be working as part of a team to ensure effective planning of international shipments on behalf of our clients. It is a fantastic opportunity for a driven individual looking to kick-start their career in logistics.
This a full-time, permanent position offering a salary of £23,500. The working hours are Monday – Friday, 9am – 5pm.


The Benefits

- 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year
- Opportunity for Unpaid Leave subject to management approval
- Up to 10 days’ international remote working
- Free Eye Test
- Employee Referral Scheme
- Cycle to Work scheme
- Critical Illness Cover
- Free online fitness platform (e.g., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition)
- On-site Mental Health First Aiders
- Employee benefits including up to 25% off gym membership, high street vouchers
- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
- Health cash plan
- Tailored development and career opportunities


Key responsibilities

- Acting as the direct contact between our customers and internal and external stakeholders (including carriers where applicable).
- To be the initial contact for all bookings, queries and finance related issues for our portfolio of clients.
- Overseeing and adhering to Standard Operating Procedures (SOPs) within the control tower operations, supporting the Quality and Compliance team with investigations when needed.
- Ensuring costs received and debits raised are as per the agreed levels.
- Conducting general administrative and reporting duties, looking to improve processes for cost reduction and customer satisfaction purposes.


Key requirements

- Previous experience working within a logistics or freight forwarding environment is desirable, but not essential (Full training will be provided).
- Can-do attitude and willingness to learn.
- Excellent communication and customer service skills.
- High attention to detail.
- Good administrative and IT skills, including use of Microsoft Office applications.
- Ability to build strong relationships with internal and external stakeholders.



Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.

In Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process but we encourage the candidates to use them to enhance their application and not replace their own effort and authenticity. Therefore, candidates should not rely on AI-generated responses during the interview process.

Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential. Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.