Contract Manager, Northampton GP2 Site (NN4 5FB)

The Company
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers, and communities through innovative supply chain management, freight forwarding, warehousing, and distribution services. As a company, we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected, and creative, making us the world’s preferred choice.

We are looking for a Contract Manager to be based at GP2.


The Contract Manager is responsible for managing the operational, commercial and customer facing functions of their portfolio of contracts, in such a manner as to provide the best possible service to the customers. Acting within the economic constraints of the business, and also to adhere to both company and customer quality standards, while maintaining good staff relations and Health & Safety standards.

The salary for this role is £48,500 per annum.

The benefits:
•Car Allowance of £5,000
• Individual health cover
• Free Eye Test *
• 25 days’ holiday (excluding bank holidays) and 5 days of Volunteer Leave per year
• Opportunity for Unpaid Leave
• Up to 10 days international remote working*
• Critical Illness Cover
• MyStrength Wellbeing App
• Free online Fitness Platform, i.e. Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• On-Site Mental Health First Aiders
• Employee benefits, i.e. Free eye test*, up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service, Karo Health, Health Cash Plan
• Tailored development and career opportunities

Key responsibilities:

1. Operations
• P&L responsibility for the activities within the cost centres under their control
• Ensure supplier agreements and terms of business are properly managed, taking appropriate action as necessary to address any contraventions
• Ensure full compliance with YLUK financial processes and procedures, offering guidance and support to ensure this remains appropriate to the business
• Review and monitor achievement of Yusen budgetary performance
• Compile a detailed monthly financial summary report to Yusen senior management. Identify and track all cost saving initiatives
• Directly manage a portfolio of contracts activity and customer relationships, and indirectly all operational staff across the divisions
• Ensure that any issues with meeting expectations are promptly communicated both within Yusen Logistics business and to the customer

2. Customer Service
• Establish and maintain effective working customer relationships, acting as the key customer contact for Network Transport operations
• Ensure that professional and effective communication is consistently maintained to a high standard
• Identify and recommend appropriate resolutions to customer queries as identified
• Produce regular management information and accurate reporting for internal and external stakeholders

3. Health and Safety
• Ensure all health and safety procedures are adhered to all times.
• Raise any non-compliances or concerns at the earliest opportunity.
• Ensure all equipment checks are carried out in accordance with procedure, taking appropriate action to ensure a safe working environment for all employees
• Maintain and update site Risk Assessments, Safe, System of Work and working instructions

5. Continuous Improvement
• Develop strong commercial offerings, in line with the company sustainability strategy and the customer expectations
• Develop and deploy the sales approach for more sustainable solutions
• Collaboration with the Sustainability Committee to drive innovation to improve our positioning
• Identify opportunities to reduce environmental impact and enhance CSR
• Lead and deliver sustainability initiatives aligned with external and internal next zero targets
• Actively promote sustainable solutions to Yusen customers


Key requirements:
• Proven management experience within a Logistics transport operation.
• Logistics management professional with broad experience of modern technology and good TMS /WMS knowledge
• Commercial awareness and cost management
• Proven history of business improvement through analysis
• Team player with management skills
• Proven ability to interface with customers (internal & external)
• Excellent communication and customer service skills
• Valid driving licence
• IT – Outlook, Excel, PowerPoint
• Ability to effectively manage multiple contracts and work to tight deadlines



We thank all applicants for their interest, however, only those under consideration will be contacted.

Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.

In Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process but we encourage the candidates to use them to enhance their application and not replace their own effort and authenticity. Therefore, candidates should not rely on AI-generated responses during the interview process.

Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential. Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.