The Company
Yusen Logistics is the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers, and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services.

We’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

We are looking for a Traffic Operator to join the team at our busy depot in Leeds. Working on an afternoon shift pattern, this is an exciting opportunity for an established Traffic Operator, but we are also willing to consider candidates with less experience who have bags of enthusiasm with a desire to learn.

The Benefits
• Monday to Friday shift pattern (13:30-22:00)
• A salary of £27,165 per annum
• 25 day’s holidays, excluding Bank Holidays
• Company Pension Scheme
• Monday to Friday work pattern
• Employee Wellness initiatives - WeCare- includes 24/7 online GP and mental health support service
• Tailored career development program with on-going training and support
• Free car parking
• Opportunity to join a forward-thinking company
• Employee benefits i.e., Discount schemes including E-vouchers and gift cards, gym membership as well as a recognition platform

This is a fantastic opportunity to join Yusen Logistics and make a real positive impact as a Traffic Operator. If you are ready to take that next step in your career, please apply now!

The role
• Co-ordinate customer deliveries and liaise with drivers in a prompt and efficient manner, ensuring that customer requests are achieved
• Ensure that any issues with meeting expectations are communicated both within Yusen Logistics business and to the customer
• Establish and maintain good customer relationships, acting as the key customer contact for order requests and processing
• Ensuring that professional and effective communication is always maintained
• Identify and recommend appropriate resolutions to customer queries or failures
• Ensure any concerns, issues or variances to instructions are immediately communicated to your line manager to allow appropriate action to be taken at the earliest opportunity
• Ensure all health and safety procedures are adhered to, both for employees and visitors, including PPE, and escalating any concerns to your line manager at the earliest opportunity

About you:

To be considered for the role of Traffic Operator, you will:
• Have an enthusiastic attitude and real desire to learn
• Have a good standard of general education to include numeracy and literacy
• Have a good understanding of warehouse and transport procedures including
WTR (working Time Regulations) and EU Driver regulations
• Preferably have experience of Telematic systems
• Have the ability to withstand pressure and work to tight deadlines
• Be flexible to the needs of the business and be able to work on a different shift pattern if necessary
• Possess excellent communication and Customer Service skills
• Have good organisation skills and ability to prioritise
• Have a good understanding of IT - Outlook, Excel, and PowerPoint
• Be a team player who is able to use initiative and share ideas to improve efficiency

The expiry date for this role is Friday 21 July2023.

We thank all applicants for their interest, however, only those under consideration will be contacted.

Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.