CRM SUPERUSER CLUSTER EAST
Job Location: Bucharest
Role Overview
The promotion and use of Yusen’s Customer Relationship Management (CRM) tool is vital in improving our business development and key account management reporting. We are therefore looking for a person to be at the centre of overseeing these processes. In this role you will take a key role in the implementation, maintenance, and analysis of management data to build strong reports and reach a high level of data governance among Yusen’s European offices.
Location: Poland / Romania / Hungary /Czech Republic.
Key Responsibilities
• Ensure proper use of CRM and drive the user improvement around data quality.
• Support Stakeholders in their daily usage/problems using CRM and keep constant contact with end users. Seek ways to enhance best practice sharing and promote CRM usage.
• Ensure users follow global policy and direction by making sure data rules are applied and understood accordingly.
• Ensure Fluid communication for CRM License Management (Creation, Deletion and modification of CRM licenses) between different teams involved in the process (BU Sales, Head of IVs, JKAM).
• Train Cluster East Users and maintain any local training material up to date.
• CRM License creation/modification, User CRM right setup and various related activities.
• Provide initial troubleshooting support.
• Use Leads template to upload sudden large quantities of leads
Required skills & qualifications:
•3+ year(s) of work experience, preferably within Data Science;
•Strong analytical skills and thinking;
•Team player;
•Excellent written and verbal communication skills;
•Ability to work in complex organization with multiple stakeholders and a multi-cultural environment;
•Proficient to Expert MS Excel skills;
•Willingness to travel to other Cluster East offices;
•Available 40h/week.
•Fluent English proficiency mandatory
What We Offer:
?? Health & Well-being;
?? Flexible Working;
?? Sustainability;
?? Growth & Development