Founded in 1955, Yusen Logistics is a global supply chain logistics company that provides ocean and air freight forwarding, warehousing, distribution services, and supply chain management – a seamlessly connected suite of supply chain solutions that delivers superior value, reliability, and expertise. Yusen Logistics is committed to developing employees that deliver consistent quality and service to our customers, and providing them with the skills, training, support, and opportunities they need to be successful. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice. Sustainability is deeply ingrained in our core values, driving every decision we make and action we take. From reducing waste and conserving resources to supporting renewable energy initiatives, sustainability guides our commitment to making a positive impact on the world around us.

About the Job:
We are currently seeking a professional L2 Infrastructure Engineer who will play a crucial role in maintaining and enhancing the IT infrastructure of an organization. This mid-level position involves handling complex technical issues, ensuring system stability, and providing advanced support to both L1 engineers and end-users. The L2 Infrastructure Engineer works with various technologies, including servers, networks, and cloud services, to ensure seamless operation and optimal performance of IT systems.

Responsibilities:
System Maintenance and Support:
• Troubleshoot and resolve hardware, software, and network issues escalated from L1 support.
• Perform regular system maintenance, updates, and patches to ensure system security and efficiency.
• Monitor system performance and proactively address potential issues to prevent downtime.
Infrastructure Management:
• Manage and configure servers, storage, and network devices.
• Ensure the availability, reliability, and scalability of infrastructure resources.
• Maintain documentation of infrastructure configurations and procedures.
Security and Compliance:
• Implement and monitor security measures to protect data and infrastructure from cyber threats.
• Ensure compliance with industry standards and organizational policies.
• Conduct regular security audits and vulnerability assessments.
Collaboration and Communication:
• Work closely with other IT teams to implement and support new technologies and projects.
• Provide guidance and mentorship to L1 support staff.
• Communicate effectively with stakeholders to understand their needs and deliver appropriate solutions.
Vendor and Stakeholder Management:
• Coordinate with external vendors for hardware and software procurement, support, and maintenance.
• Manage service contracts and ensure vendors meet their SLAs.

Requirements:
Technical Skills:
• Strong knowledge of server administration (Windows/Linux).
• Experience with virtualization technologies (VMware, Hyper-V).
• Proficiency in network configuration and troubleshooting (Cisco, Juniper).
• Familiarity with cloud platforms (AWS, Azure) and related services.
• Understanding of storage solutions and backup/recovery processes.
Qualifications:
• Bachelor’s degree in Vomputer science, Information Technology, or a related field.
• Minimum of 3-5 years of experience in IT infrastructure support or a related role.
• Proficiency in server operating systems (Windows Server, Linux, etc.) and virtualization technologies (VMware, Hyper-V, etc.).
• Knowledge of networking protocols, firewall configurations, and VPN technologies.
• Familiarity with cloud computing platforms (AWS, Azure, etc.) and containerization technologies (Docker, Kubernetes, etc.).
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Relevant certifications (e.g., MCSE, CCNA, AWS Certified Solutions Architect) are a plus.
• Relevant certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator, Cisco CCNA) are a plus.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team.
• Strong organizational and time-management skills.
• Fluent in French. Knowledge of English would be a plus.

Preferred Experience:
• Experience in a similar role within a medium to large enterprise environment.
• Knowledge of ITIL practices and experience in an ITIL-based environment.
• Familiarity with automation tools and scripting languages (PowerShell, Python).

What we offer.
A unique opportunity to engage, drive and develop yourself in a global company. This role comes with a great deal of freedom, responsibilities, and challenges. Naturally we offer a competitive salary and benefits.
Diversity Statement.
At Yusen we are committed to fostering a working environment that embraces diversity, equity, and inclusion (DE&I) for all our employees and stakeholders. We are an equal opportunity employer that recognizes the value of a diverse workforce benefiting from creative solution derived as a result of embracing differences. All qualified individuals will receive consideration for employment.

THIS IS HOW IT WORKS
To apply, use the link.
We are intrigued by your application and will reach out to you for a phone call.
Successful call? Let's meet live or via video.
Meet potential team members in a friendly interview.
As part of our assessment process (if applicable), complete an assessment to gauge your skills and abilities.
Final stage: negotiate terms, sign, and welcome onboard!