The Company

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

We are looking for a Transport Operations Manager based in our Erith site (DA18 4AF).

The successful candidate will be responsible for ensuring the smooth and efficient operation of transport services by optimising resources and fostering effective collaboration across the operation. You will oversee the day-to-day activities of drivers and the wider transport team, ensuring all customer requirements are met promptly, safely, and to a high standard. A strong understanding of driver hours, tachograph regulations, the Working Time Directive, and health & safety compliance is essential.

This is a full-time position, with working hours from Monday to Friday between 08:00 and 18:00, subject to business requirements. The role offers a competitive salary of £46,000 per annum.

Benefits of joining us
• Individual health cover
• Free Eye Test *
• 25 days’ holiday (excluding bank holidays) and 5 days of Volunteer Leave per year
• Opportunity for Unpaid Leave
• Critical Illness Cover
• MyStrength Wellbeing App
• Free online Fitness Platform, i.e. Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• On-Site Mental Health First Aiders
• Employee benefits, i.e. Free eye test*, up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
• Tailored development and career opportunities
• Karo Health
• Health Cash Plan

Key responsibilities:
1. Operations
a. Organise the effective use of the available resources, vehicles and people to meet operational targets as required, as agreed with customers.
b. Ensuring all deliveries are covered daily and exceeding the customer service expected by the customer(s)
c. Ensure all goods are handled in the correct manner to minimise damage and follow manual handling techniques to prevent injury and harm.
d. Resolving any issues or concerns that may impact customer delivery in a timely and appropriate manner.
e. Carry out any other reasonable requests to support the effective running of the warehouse, including HR and HS&E tasks, and/or External Customer visits.

2. Team Leadership
a. Manage and monitor performance levels through the annual PDR process to ensure all team members receive the required level of training and development to succeed in their current and future roles.
b. Ensure all team members are aware of key business outcomes, processes, and expectations. Deliver all company communications consistently and in a timely manner, providing feedback as appropriate.
c. Promoting and supporting employee engagement activities, ensuring tangible outcomes are identified, implemented and measured.
d. Ensuring due attention is provided to employee welfare, identifying and signposting areas of support where necessary, and ensuring functional arrangements are in place to protect the well-being of all employees.
e. Ensure that all company procedures are managed consistently and fairly, including, but not exclusively, holidays, absences, performance, and disciplinary.
f. Supporting with business investigations, disciplinary and grievance processes across the organisation, as necessary.
g. Oversee employee relations procedures such as holiday authorisations to ensure sufficient employees are available to meet operational demands, raising on time where additional staff are required either temporarily or permanently.
h. Ensuring sufficient inventory coverage is available during site operational hours, with staff trained accordingly.

3. Communication & Company Procedures
a. Ensure any concerns, issues, or variances to instructions are immediately communicated to the team and, when relevant, appropriate action is taken as soon as possible.
b. Representing the company or daily, weekly and quarterly reviews and providing the General Manager with regular updates
c. Ensure all Company procedures are adhered to, including HR procedures, standards of behaviour, supporting with investigations and disciplinary hearings, as necessary.
d. Ensure consistent 5s compliance – Sort, Straighten, Sanitise, Standardise, Sustain
e. Ensure that the driver's WTD is monitored, Tachograph infringements and vehicle compliance are maintained to the company's policy

4. Vehicle Compliance
5. Ensure all relevant HGV vehicle checks are carried out alongside ensuring vehicle PMI & MOT schedules are arranged and completed to make sure a safe working environment is always maintained
a. Ensuring drivers receive appropriate training to ensure driving standards are achieved and maintained. Arranging annual refresher assessments for driver base.
b. Work with central functions to maintain accurate training information and records.

6. Health and Safety
a. Deliver the ongoing Yusen H&S programme through daily monitoring, application and delivery of the H&S policy, SSOW and internal and external compliance.
b. Participating in H&S monitoring, reviewing processes and ensuring employees are trained.
c. Communication of H&S matters to the team and managing workplace safety continuously.

Key Skills and Requirements
• CPC Qualification (National/International)
• Previous experience in a supervisory or team-leading role within a transport or logistics environment.
• A good understanding of transport regulations and fleet management.
• Proven experience in transport management, with responsibility for overseeing a medium-sized distribution network, is essential
• Good attention to detail and organisational skills.
• Excellent communication skills – both verbal and written.
• Excellent IT skills including Microsoft packages and e-mail.
• Ability to prioritise workload, effectively managing multiple tasks.
• Proven ability to work effectively within a team, manage competing priorities, and meet tight deadlines
• LGV Class 2 licence and advantage, but not essential


Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.