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Job Summary
Job Title
Head of Service Delivery
Location
Amsterdam, Netherlands
Closing Date
12 January 2025
View advert
About the Job
The Company
Founded in 1955, Yusen Logistics is a global supply chain logistics company that provides ocean and air freight forwarding, warehousing, distribution services, and supply chain management – a seamlessly connected suite of supply chain solutions that delivers superior value, reliability, and expertise. Yusen Logistics is committed to developing employees that deliver consistent quality and service to our customers, and providing them with the skills, training, support, and opportunities they need to be successful. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
About IT at Yusen
It’s an exciting time to join us as we’re transforming the way we deliver IT at Yusen Logistics (Europe). Digitalization, innovation and taking our IT to the next level will be core to our future success, and we’re on a journey to create one European IT organization to take on this challenge. We’re bringing together our talented IT professionals from 12 counties as one team. They’ll be working beyond geographic boundaries, with clear technical career paths and great development opportunities. Our people are the energy behind our IT and we’re committed to making IT a great place to work for everyone. Could you play a part in helping us to achieve our ambitions?
Job Purpose
We are recruiting for a Head of Service Delivery who will drive, lead and manage the European Operations Service Delivery team to deliver consistent service to meet demand. Establish processes and actions to ensure systems are stable and secure, and that the delivery of IT services and problem solving is customer-centric, professional, and timely. Seek to continuously improve IT service delivery capability.
Delivery:
• Establish and maintain a robust service delivery framework using industry best practice.
• Develop service delivery plans to meet the needs of the regional organization in line with the European IT strategy.
• Ensure effective delivery of IT requests, change management (CAB) and projects within agreed budget and timelines.
• Deliver effective business continuity planning and support.
Customer:
• Partner with regional IT Director and OpCo teams to provide effectively managed IT services and ensure KPIs and SLA's are met.
• Act as point of escalation for Incident Management and IT Regional Operational services.
• Manage quarterly service review meetings (QBR).
Continuous Improvement:
• Seek opportunities to continually enhance and improve processes, methodology and systems to deliver effective IT services.
• Develop and maintain IT policies and procedures, providing workshops, training and or guidance as required.
Team:
• Deliver the IT people proposition to drive motivated and engaged team members as measured through the people survey.
• Set team and individual objectives and manage resources to achieve IT goals and team priorities.
• Drive effective performance management, coaching and personal development for all team members so that each individual achieves their full potential.
• Deliver engaging team and individual communication ensuring regular weekly team briefings and cascade on IT leadership communications.
Governance and Controls:
• Responsible for end to end management of ITIL processes.
• Support Due Diligence for new acquisitions, developments & implementations.
Knowledge, Qualifications, Skills & Experience – including technical competencies
• IT Leadership and Management in experiences in Multinational Business.
• Experience in working with Matrix organizations.
• Experience of working for an IT Service.
• Managed Services Provider ideally delivering critical application support and management.
• ITIL framework methodology
• Strong relationship management.
• Project management methodologies.
• Financial management and forecasting.
• Service design and transition
• Market Awareness.
• Logistics Experience preferable but not mandatory.
What we offer.
A unique opportunity to engage, drive and develop yourself in a global company. This role comes with a great deal of freedom, responsibilities and challenges. Naturally we offer a competitive salary and benefits.
Diversity Statement.
At Yusen we are committed to fostering a working environment that embraces diversity, equity and inclusion (DE&I) for all our employees and stakeholders. We are an equal opportunity employer that recognizes the value of a diverse workforce. Benefiting from creative solution derived as a result of embracing differences. All qualified individuals will receive consideration for employment.
THIS IS HOW IT WORKS
To apply, use the link.
We are intrigued by your application and will reach out to you for a phone call.
Successful call? Let's meet live or via video.
Meet potential team members in a friendly interview.
As part of our assessment process (if applicable), complete an assessment to gauge your skills and abilities.
Final stage: negotiate terms, sign, and welcome onboard!
Founded in 1955, Yusen Logistics is a global supply chain logistics company that provides ocean and air freight forwarding, warehousing, distribution services, and supply chain management – a seamlessly connected suite of supply chain solutions that delivers superior value, reliability, and expertise. Yusen Logistics is committed to developing employees that deliver consistent quality and service to our customers, and providing them with the skills, training, support, and opportunities they need to be successful. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
About IT at Yusen
It’s an exciting time to join us as we’re transforming the way we deliver IT at Yusen Logistics (Europe). Digitalization, innovation and taking our IT to the next level will be core to our future success, and we’re on a journey to create one European IT organization to take on this challenge. We’re bringing together our talented IT professionals from 12 counties as one team. They’ll be working beyond geographic boundaries, with clear technical career paths and great development opportunities. Our people are the energy behind our IT and we’re committed to making IT a great place to work for everyone. Could you play a part in helping us to achieve our ambitions?
Job Purpose
We are recruiting for a Head of Service Delivery who will drive, lead and manage the European Operations Service Delivery team to deliver consistent service to meet demand. Establish processes and actions to ensure systems are stable and secure, and that the delivery of IT services and problem solving is customer-centric, professional, and timely. Seek to continuously improve IT service delivery capability.
Delivery:
• Establish and maintain a robust service delivery framework using industry best practice.
• Develop service delivery plans to meet the needs of the regional organization in line with the European IT strategy.
• Ensure effective delivery of IT requests, change management (CAB) and projects within agreed budget and timelines.
• Deliver effective business continuity planning and support.
Customer:
• Partner with regional IT Director and OpCo teams to provide effectively managed IT services and ensure KPIs and SLA's are met.
• Act as point of escalation for Incident Management and IT Regional Operational services.
• Manage quarterly service review meetings (QBR).
Continuous Improvement:
• Seek opportunities to continually enhance and improve processes, methodology and systems to deliver effective IT services.
• Develop and maintain IT policies and procedures, providing workshops, training and or guidance as required.
Team:
• Deliver the IT people proposition to drive motivated and engaged team members as measured through the people survey.
• Set team and individual objectives and manage resources to achieve IT goals and team priorities.
• Drive effective performance management, coaching and personal development for all team members so that each individual achieves their full potential.
• Deliver engaging team and individual communication ensuring regular weekly team briefings and cascade on IT leadership communications.
Governance and Controls:
• Responsible for end to end management of ITIL processes.
• Support Due Diligence for new acquisitions, developments & implementations.
Knowledge, Qualifications, Skills & Experience – including technical competencies
• IT Leadership and Management in experiences in Multinational Business.
• Experience in working with Matrix organizations.
• Experience of working for an IT Service.
• Managed Services Provider ideally delivering critical application support and management.
• ITIL framework methodology
• Strong relationship management.
• Project management methodologies.
• Financial management and forecasting.
• Service design and transition
• Market Awareness.
• Logistics Experience preferable but not mandatory.
What we offer.
A unique opportunity to engage, drive and develop yourself in a global company. This role comes with a great deal of freedom, responsibilities and challenges. Naturally we offer a competitive salary and benefits.
Diversity Statement.
At Yusen we are committed to fostering a working environment that embraces diversity, equity and inclusion (DE&I) for all our employees and stakeholders. We are an equal opportunity employer that recognizes the value of a diverse workforce. Benefiting from creative solution derived as a result of embracing differences. All qualified individuals will receive consideration for employment.
THIS IS HOW IT WORKS
To apply, use the link.
We are intrigued by your application and will reach out to you for a phone call.
Successful call? Let's meet live or via video.
Meet potential team members in a friendly interview.
As part of our assessment process (if applicable), complete an assessment to gauge your skills and abilities.
Final stage: negotiate terms, sign, and welcome onboard!
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