The Company
Founded in 1955, Yusen Logistics is a global supply chain logistics company that provides ocean and air freight forwarding, warehousing, distribution services, and supply chain management – a seamlessly connected suite of supply chain solutions that delivers superior value, reliability, and expertise. Yusen Logistics is committed to developing employees that deliver consistent quality and service to our customers, and providing them with the skills, training, support, and opportunities they need to be successful. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

Role Purpose

The role provides senior regional leadership and serves as the primary European point of coordination for Operating Companies (OpCos), selected strategic European customers, and the Global/Strategic Key Account (SKA) network.

It is accountable for aligning and executing regional activities in line with global and regional account strategies, ensuring strategic stakeholder alignment, service excellence, and sustained business growth. Where applicable, the role holds executive ownership of assigned regional and strategic accounts, driving their long-term strategy, commercial performance, and value creation.

Through strong cross-functional leadership and influence, the role advances customer-centric logistics and business solutions, strengthens competitive positioning, and delivers sustainable revenue growth aligned with corporate objectives.

Key Responsibilities

Account Development & Client Management
• Deliver customer-oriented service for regional accounts, addressing sales-related issues with a proactive approach.
• Implement sales initiatives within strategic segments as directed by Global Headquarters (GHQ).
• Plan and coordinate key account activities to retain customers and drive sustainable revenue growth.
• Provide accurate revenue, performance, and activity reports to the Strategic Sales Management Group.
• Lead problem-solving efforts and develop action plans to address service or operational issues.

Strategic Account Planning
• Conduct regional account analysis to ensure customer requirements are consistently met.
• Develop and execute Account Development Plans to identify new business opportunities and expand existing key accounts.
• Acquire, develop, and onboard new customers.
• Guide and support Operating Company (OpCo) sales teams throughout the onboarding and development of new business.

Cross-Functional Collaboration
• Work closely with internal and external stakeholders across regions to meet and exceed customer expectations.
• Establish strong working relationships with relevant support functions (e.g., CP/BP) to ensure alignment on key account matters.
• Escalate service failures and operational issues to the Business Unit (BU) and monitor PDCA cycles and continuous improvement initiatives.
• Collaborate across teams to enhance customer value and strengthen overall competitive advantage.

Knowledge & Qualifications

Education
• University degree, preferably in Logistics, Marketing, Business Administration, or a related field.

Experience
• Extensive relevant experience (typically 5+ years) in international logistics and/or customer-facing sales roles with responsibility for one’s own Industry Vertical (IV).
• Experience in planning and product development (approximately 3+ years) is considered an advantage.

Skills & Competencies
• Strong knowledge of the aerospace industry, including familiarity with aerospace-specific quality and compliance requirements.
• Logical and analytical thinking with the ability to anticipate and propose future logistics optimizations based on IV-specific characteristics and customer supply chain insights.
• Proven ability to develop hypotheses, evaluate multiple scenarios, and implement effective solutions through hands-on execution.
• Advanced communication, coordination, and teamwork skills, with a strong willingness to collaborate across functions and regions.
• Proficiency in financial and pricing analysis.
• Ability to develop holistic solutions and translate them into viable business outcomes, supported by excellent negotiation and presentation skills.
• Fluent in English (mandatory); additional languages are an advantage.
• Demonstrated success in new business development, customer retention, and revenue growth.

What We Offer

Join a global company where you can make a real impact, drive initiatives, and grow your career. This role offers a high degree of autonomy, meaningful responsibilities, and exciting challenges. In addition, we provide a competitive salary, comprehensive benefits, and opportunities for professional development.

Diversity & Inclusion

At Yusen, we believe that diversity, equity, and inclusion (DE&I) are essential to our success. We value the unique perspectives, experiences, and ideas each individual brings, and we foster an environment where everyone can thrive. We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment.