The Company

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

We are looking for a Senior Business Analyst in Wellingborough.

The position holder will support and assist the Contract Management Team in managing the relationship between IT and the external customers by assessing business processes and associated issues, determining requirements, providing recommendations to improve processes, and shaping solutions.

The position will offer a salary of £55,000-65,000 (DOE), bonus and a comprehensive private family health cover.

Benefits of joining us

• Flexible working
• Bonus (up to 10%)
• Permanent Health insurance cover ( 40% of salary cover)
• Pension scheme – 6 % matched employer contribution
• Comprehensive private family health cover
• 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year
• Opportunity for Unpaid Leave
• Up to 10 days international remote working*
• Critical Illness Cover
• MyStrength Wellbeing App
• Free online Fitness Platform i.e. Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• Employee benefits i.e. Free eye test*, up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
• Tailored development and career opportunities

Key responsibilities:
1. Operations Support
• Support development of high performing sites/operations through operational analysis and proposals for process and system improvements to local or central management teams
• Support and own operational projects managing data flows and internal communication and externally with the customer
2. Customer Interface
• Develop strong key relationships with the customer decision makers
• Manage customer expectations in respect of requests for any systems developments – maintaining a balance between customer needs, the needs of the business and the capabilities of the system.
• Act as a point of escalation for the customer for IT incidents.
• Support operational team in carrying out their own internal improvement reviews ensuring any benefits are documented.
• Contribute to customer operational review meetings.
3. Continuous Improvement
• Champion KAIZEN activities to identify and implement 5s principles and continuous improvement initiatives.
• Identification, monitoring and reporting of cost saving initiatives and improvements.
• Control of operational IT process improvements, raising, tracking and ensuring completion of IT RFWs.
4. Team Management
• Ensure all company procedures, including absence, performance, holiday, etc are managed and adhered to.
• Ensure all team members are aware of key outcomes, business processes, expectations and that all associated employee procedures are adhered to.
• Review the training and development needs of both immediate and associated employees to ensure best practice is understood and shared.

Key requirements:
• University degree or applicable experience required
• Knowledge of warehouse operations / logistics analysis
• Knowledge / operational experience of Warehouse Management Systems
• Experience of successfully leading and implementing improvement initiatives
• Excellent stakeholder influencing skills at all levels of the organisation
• Leading and influencing teams in an environment of change
• Experience of managing projects and achieving tight deadlines
• Experience of leading a highly performing team
• Demonstrable ability to make sound judgement under pressure
• Ability to develop and define requirements
• Ability to drive and organise others
• Very high degree of integrity
• Attention to detail
• Flexible and proactive approach
• Good knowledge Microsoft Office package, including PowerPoint, Excel and Visio

Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.