The Company

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.


The Role

We are looking for a Logistics Coordinator to be based at our Northampton SDC site (NN7 2FR). This role will be responsible for the smooth coordination and execution of Pan European shipments through thorough communication with our customers and hauliers. The successful candidate will have excellent customer service skills and ideally some previous experience working within a logistics / transport operation.
The shift pattern for the position is Monday to Friday, 8:00 to 17:00, with up to three days working from home (subject to business requirements). This role is a 12-month fixed-term contract, with potential to go permanent.


The Benefits

- Salary of £31,125.55 per annum
- 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year
- Opportunity for Unpaid Leave subject to management approval
- Up to 10 days’ international remote working
- Free Eye Test
- Employee Referral Scheme
- Cycle to Work scheme
- Critical Illness Cover
- Free online fitness platform (e.g., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition)
- On-site Mental Health First Aiders
- Employee benefits including up to 25% off gym membership, high street vouchers
- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
- Health cash plan
- Tailored development and career opportunities


Key Responsibilities

- Real-time monitoring of shipments, anticipating risks and adjusting plans accordingly.
- Providing regular communication to the customer on the status of shipments and any anticipated issues or delays.
- Booking in collections / deliveries.
- Proactively liaising with carriers to resolve in-transit issues.
- Report / escalate poor haulier performance as necessary.
- Adhere to standard operating procedures and ensure compliance with relevant legislative requirements.
- Ensure system data is up-to-date and accurate within the agreed timelines and debrief in line with the operating procedure.
- Be accountable for meeting both individual and team KPI targets, whilst working to improve performance on an ongoing basis.


Key Requirements

- Previous experience in a logistics administration / coordination role is desirable.
- Outstanding customer service skills.
- Experience of working within a fast-paced environment.
- High attention to detail.
- Good IT skills, including MS Office and Excel (previous use of transport management systems is beneficial).
- The ability to build strong relationships with internal and external stakeholders.


Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.

In Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process but we encourage the candidates to use them to enhance their application and not replace their own effort and authenticity. Therefore, candidates should not rely on AI-generated responses during the interview process.

Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential. Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.